Privacy Policy

This Privacy Policy describes how S-IMSY Limited ("we," "us," or "our") collects, uses, and shares information about you when you use our SIMSY Application (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to comply with applicable laws and regulations.

1. Information We Collect

We collect several types of information from and about users of our App, including:

Information you provide directly:

Account Information: When you create an account, we may collect your name, email address, phone number, date of birth, and other contact details.
Profile Information: You may choose to provide additional information for your profile, such as your profile picture, and other preferences.
Communications: If you contact us, we may collect records of your correspondence.
Transaction Information: If you make purchases within the App, we may collect information related to those transactions, such as payment card details (processed through a secure third-party payment processor), billing address, and purchase history.

Information we collect automatically:

Device Information: We collect information about your mobile device, including the hardware model, operating system version, unique device identifiers, mobile network information, and IP address.
Usage Information: We collect information about how you use the App, including the features you access, the time and date of your visits, the pages you view, and other usage data.
Location Information: With your consent, we may collect information about your device's location. This information may be used to provide location-based services, such as network performance information or to facilitate emergency services.
Log Information: We collect server logs, which may include information such as your IP address, browser type, referring/exit pages, and timestamps.

Information from third-party sources:

Service Providers: We may receive information from third-party service providers who help us operate, improve, and personalize the App, such as analytics providers, and advertising partners.
Social Media: If you connect to the App through a social media platform, we may receive information from that platform, subject to your privacy settings and the platform's policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain the App: to deliver the features and services you request, to create and manage your account, and to provide customer support.
To improve the App: to analyse App usage, to identify and fix errors, to develop new features, and to enhance the user experience.
To personalise your experience: to customize the content and advertising you see within the App, and to provide recommendations.
To communicate with you: to send you important notices, updates, and marketing communications, subject to your preferences.
To process transactions: to facilitate purchases and other transactions within the App.
To protect our rights and safety: to enforce our Terms of Service, to detect and prevent fraud, and to protect the security of the App and our users.
To comply with legal obligations: to comply with applicable laws, regulations, and legal processes.
To provide location-based services: with your consent, to use your device's location to provide relevant content and services.
For research and analytics: to analyse trends and user behaviour to improve our services.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: we share information with third-party service providers who perform services on our behalf, such as hosting, payment processing, analytics, customer support, and marketing. these service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Affiliates: we may share information with our affiliates, subsidiaries, and other companies under common control, subject to this Privacy Policy.
Business Partners: we may share information with business partners to offer you products or services that may be of interest to you, with your consent.
Legal Compliance and Protection: we may disclose your information if required to do so by law, or in response to a court order, or other legal process. We may also disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: in connection with a merger, acquisition, or other corporate transaction, we may transfer your information to the acquiring company.
With Your Consent: we may share your information with third parties with your explicit consent.
Aggregated and Anonymised Information: we may share aggregated and anonymised information that does not directly identify you with third parties for research, analytics, and other purposes.

4. Your Rights and Choices

You have the following rights and choices regarding your personal information:

Access: you can access and request a copy of the personal information we hold about you.
Correction: you can request that we correct any inaccurate or incomplete information.
Deletion: you can request that we delete your personal information, subject to certain exceptions as permitted by law.
Objection: you can object to the processing of your personal information for certain purposes, such as direct marketing.
Opt-out of marketing communications: you can opt-out of receiving marketing communications from us by following the instructions in those communications or by contacting us.
Location Information: you can control the collection of your device's location information through your device settings.
Do Not Track: some browsers offer a "Do Not Track" (DNT) feature. Because there is no industry consensus on how to respond to DNT signals, we do not currently respond to them.
Data portability: you may have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller.
Withdraw Consent: if we process your information based on your consent, you can withdraw that consent at any time.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

Encryption: we use encryption to protect your data in transit and at rest.
Access Controls: we restrict access to your personal information to authorised personnel who need it to perform their duties.
Security Practices: we implement and maintain appropriate technical and organisational security measures, such as firewalls, intrusion detection systems, and regular security assessments.
Data Minimisation: we only collect the data that is necessary to provide our services.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with the App and our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the type of information and the purpose for which it was collected.

7. Children's Privacy

The App is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country or region, where the data protection laws may differ from those in your jurisdiction. We will take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable law.

9. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of those websites and services before providing them with your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App and/or by other means, such as sending you an email or notification. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. Cookie Policy

This Cookie Policy explains how SIMSY uses cookies and similar technologies to recognize you when you visit our website and use our services. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why do we use cookies?

We use cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for analytics and other purposes.

Types of cookies we use:

Essential Cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our website functions.
Performance and Analytics Cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Functionality Cookies: These cookies allow our website to remember choices you make when you use our website, such as remembering your language preferences or remembering your login details.
Targeting and Advertising Cookies: These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

How can you control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences through our cookie banner when you first visit our website. You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

How often will we update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@s-imsy.com

SIMSY Privacy Policy